Save Us But Do Not Change Us

One of the worst kinds of Client engagement is when the unspoken mandate is; Save us! But do not change anything. These are situations where the results of failure are acknowledged, but the causes are being deliberately ignored. In some cases, the causes aspire to be ignored they are so far from the Client’s mind.It… Continue reading Save Us But Do Not Change Us

Talking When They Should Be Walking

One of the golden rules of change management is: Communicate. Communicate. Communicate. The underlying assumption is that most people resist change because they do not understand it.  If explained enough, then a resistor will realize the error of their ways, and like Scrooge, become a supporter.  There may even be a group hug.  It has been my experience that… Continue reading Talking When They Should Be Walking

The Agnostic Pirates of the Seven Seas

One of the strengths of the English language is one can speak very poorly but still be understood. Another is the ease at which words are created or existing words have their meaning changed. For example, software piracy. Piracy is “robbery on the high seas”. Not too many pirates in history made copies of their… Continue reading The Agnostic Pirates of the Seven Seas

The Effect of Mass Affected Everything

If there is one word to describe the 20th Century, it is mass: Mass destruction Mass media Mass transit Mass manufacturing Tremendous technological breakthroughs were made that brought an unprecedented level of prosperity on a mass scale. It also brought unimagined destruction as Total Warfare was born. Often overshadowed by technological advances were new ways… Continue reading The Effect of Mass Affected Everything