If you are over 40 and work in a white collar job, you either are or know people who are subject matter experts on the arcane operations of your company. Entire careers have been built and sustained by hoarding knowledge and becoming the ‘go to guy’. But is this going to last?
While watching the first Internet generation enter the workforce I observed they see little value in knowledge. This not to say they do not want to learn, it’s just they see actual knowing something as less useful than having access to knowledge.
From their point of view, all knowledge has an expiry date. It is expected to change. So why be an expert?
I wonder how organizations that rely on these internal experts will handle succession when the candidate pool views these positions as akin to switchboard operators.
What happens when all that knowledge walks out the door?